Built for Healthcare

Your Patients Call. They Always Get Through.

CallMate is an AI receptionist that answers patient calls 24/7, books appointments into your calendar, and handles rescheduling — so your front desk can focus on the patients in front of them.

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14-day free trial. No credit card required.

Incoming Call
Patient — New Booking
AI

"Hello, thanks for calling Bayside Physio. I can help you book an appointment. Are you an existing patient?"

"New patient. I've got a sore lower back — my GP referred me to you."

AI

"I can book an initial assessment for you. I have Wednesday at 10am or Thursday at 3:30pm — which works better?"

Initial assessment booked — Wed 10am

The Front Desk Bottleneck

📞

Phone queue during peak hours

Monday morning, lunch hour, after school — patients call in waves. The phone rings constantly while reception is checking people in.

🕐

After-hours goes to voicemail

Patients call at 7pm after work, or Saturday morning. Voicemail doesn't book appointments. By Monday, they've found another clinic.

🔄

No-shows and late cancellations

Patients forget, or want to reschedule but can't get through. An empty 30-minute slot at $90+ is revenue you can't recover.

How CallMate Works for Your Clinic

Quick to set up, easy for patients to use.

1

Add your services

Initial assessments, follow-ups, specific treatments — with duration and pricing for each.

2

Connect your calendar

Link Google Calendar so the AI sees practitioner availability in real time.

3

Set up overflow

Forward calls to CallMate when reception is busy, or use it as your after-hours line. Your choice.

4

Patients get booked

AI answers, books the appointment, sends a confirmation SMS. Patient sorted, calendar updated.

Built for Healthcare Practices

24/7 patient access

Patients book when it suits them — evenings, weekends, lunch breaks. No more "call back during business hours."

Appointment-type aware

Knows that an initial assessment is 60 minutes and a follow-up is 30. Books the right duration, every time.

Easy rescheduling

Patients can call or text to reschedule any time. A rescheduled appointment is better than a no-show.

Urgent call handling

Set an emergency number for urgent clinical matters. The AI knows to transfer immediately rather than book.

Patient database

Automatically stores patient contact details and booking history. Build your patient list without manual data entry.

Overflow support

Use as your full-time phone line, or just for overflow when reception is busy. Configure it however your clinic needs.

Works for Every Practice Type

Physiotherapy

Chiropractic

Dental

Podiatry

Psychology

Osteopathy

Optometry

Massage

Speech Therapy

Dietetics

Occupational Therapy

GP Clinics

The Numbers for Your Clinic

30%
of clinic calls go unanswered during peak hours
$90+
lost per no-show appointment
24/7
patient booking access
$79
per month for CallMate

One extra patient booking per week pays for CallMate several times over.

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Fill More Appointment Slots

Try CallMate free for 14 days. Quick to set up, and your phone starts getting answered immediately.

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No credit card required. No contracts. Australian data centres.